Help Center
Answers to common questions for buyers and suppliers.
Frequently asked questions
How do I contact a supplier?
Open any product and use “Contact supplier” or “Chat now”. Your message goes to the supplier's inbox and starts a conversation under Messages.
What is an RFQ?
A Request for Quotation lets you describe what you need once and receive quotes from multiple matching suppliers.
How do I place an order safely?
Add products to your cart and place the order. Payment is settled directly with the supplier; you can optionally request Trade Assurance escrow so funds are held until you confirm delivery.
How do I become a supplier?
Register and choose “Sell products”. You'll get a seller center to list products, manage inquiries and view orders.
Which languages and currencies are supported?
The marketplace is available in English and Vietnamese, with prices shown in each product's currency.